Common queries answered
Frequently asked Questions
The name of our company relates to the quality of our bags. Many of our clients own authentic Hermes bags and have decided to purchase replicas to add to their collection or simply save thousands. We have artisans who have many years of experience making Hermes bags – similar to the very artisans who work on authentic Hermes bags. Our artisans were trained by ex-Hermes employees and have learned all of the details of making a Hermes bag down to the very fine details. Our bags are fully hand sewn using imported leather from France and anodized hardware. The hand sewn models follow the original Hermes method to the last stitch which creates extreme accuracy. The price reflects the labor required to hand stitch the bag.
Most of our products are custom-made according to customer orders, so our stock is limited. Some popular styles may be available in stock. You can inquire with our customer service for specific stock availability. If we don’t have it in stock, we will begin production as soon as your order is confirmed.
The processing and production time for orders is typically 25 days, depending on the style and customization options you choose. After shipping, you will receive an email with tracking information so you can monitor your package’s progress.
After your order is shipped, we will send you an email with the tracking number. You can use this tracking number on the courier’s website to check the order status or contact our customer service for assistance.
Yes, all items will be consolidated into one package based on your order, ensuring that all products arrive safely. If your order includes multiple products or requires different shipping methods, we will communicate with you in advance.
We usually reply to all customer emails within 1-2 days. If you haven’t received a timely response, it might be due to a high volume of emails or technical issues. Please be patient, or feel free to contact us again for further assistance.